Refund Policy

Thank you for shopping at TheDigiKart.com. We appreciate your business and are committed to providing high-quality digital products. Please review our refund policy carefully, as it explains the circumstances under which we may issue a refund.

1. Digital Product Nature

Due to the nature of digital products (such as software, ebooks, courses, templates, and graphics), we do not offer refunds once a product has been delivered or downloaded. All sales of digital products are final.

2. Exceptions to the No-Refund Policy

While we do not offer refunds on digital products, we recognize that in some cases, there may be valid exceptions. Refunds may be considered under the following conditions:

  • Defective or Corrupt Files: If the digital product you purchased is defective, corrupted, or cannot be accessed due to technical issues on our end, please contact our support team within 7 days of purchase. We will provide a replacement or an alternative product at no extra charge.

3. Refund Request Process

To request a refund or replacement, please follow these steps:

  1. Contact our customer support team at support@thedigikart.com within 5-7 business days of purchase.
  2. Provide your order number, a description of the issue, and any relevant supporting information (e.g., screenshots, error messages).
  3. We will review your request and respond within 2-3 business days with a resolution.
  4. Refund will be processed within 5-7 business days to original payment method.

4. Non-Refundable Products

The following types of digital products are strictly non-refundable:

  • Downloaded or Accessed Content: Once a digital product has been downloaded or accessed in any form (e.g., through a direct download link or membership access), it is non-refundable.
  • Personalized or Customized Products: Any digital product that has been personalized or customized based on your specifications is non-refundable.

5. No Chargeback Policy

By purchasing digital products from TheDigiKart.com, you agree not to initiate a chargeback or dispute with your payment provider without first contacting us. We are committed to resolving any issues promptly, and we kindly ask that you reach out to us for support before considering a chargeback.

6. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed of any updates.

7. Contact Information

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at: support@thedigikart.com